Collections Agent

Posted in , on January 19, 2016

Job Type

Full Time


Cape Town

Description :

Recruiter: Virgin Active South Africa Updated on: 2016-01-18 00:00:00
Start Date: 2016-01-15 End Date: 2016-01-22
AA/EE: Applicable Contract Permanent
Location: Cape Town Available: ASAP
Category: Call Centre Offer: Market Related



The collections agent is responsible for collecting outstanding debt from members in accordance with the prescribed procedure and targets whilst still providing superior customer service.

Minimum Requirements…

•Matric is essential or equivalent NQF level 4
•Debt Collection experience minimum 6 months in Collections Call Centre
•Experience within a customer service environment
•Experience on computer systems
•Good telephone management skills
•Ability to manage irate members
•Good negotiation skills
•Able to meet agreed targets and deadlines
•Conflict management skills
•Good communication skills
•Ability to work in a high pressure environment
•Strong attention to detail

Job Specification…

•Displaying professional telephone management skills
•Resolving queries effectively according to the company’s 24 hour turnaround time
•Negotiating payment of arrears for members in line with company’s collection strategy
•Achieving collections targets set by Virgin Active

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