Help Desk Clerks x12 (Licensing)

Posted in on August 19, 2017

Job Type

Full Time



Description :

Key performance areas

Meet sales objectives and revenue targetsEnsure that the agreed sales and revenue targets are achieved in line with business requirements
Meet operational efficiencies
Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Provide an exceptional customer experience
Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility for each call by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information

Qualifications and accreditations
Grade 12/matric or equivalent qualification

Experience and skills
Minimum of one-year of sales/telemarketing (inbound) experience within a contact centre
Effective communication skills (verbal and written)
Must be available to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (Email, Internet, Word and Excel)
Excellent telephone etiquette

Attributes and behaviours
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Exceptional attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Deadline and target driven
Team player but able to work independently


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