Leads Administrator

Posted in on May 8, 2017

Job Type

Full Time

Location

Sandton

Description :

Financial Institution based in Sandton is seeking a Leads Administrator (1 year fixed-term contract) in the function of maintenance of the knowledge and information management and business intelligence.

– Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.

-Manage existing reports/dashboards through ongoing production of MIS outputs to ensure consistent information supply in the required format/frequency and by adding additional insight into information produced for clientsto ensure a value-added service to any information request to enhance business efficiencies.

-Analyse derived information to create value-added knowledge of the business’s products, channels, service levels, trends, or customers.

– Increase operational efficiency and suggest solutions to enhance cost effectiveness.

– Measure customer satisfaction and adherence to Service Level Agreements between business and IT regarding service level quality and performance.

– Ensure client retention and satisfaction by delivering a service that is consistent, seamless and error free.

– Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members to ensure application of Business Intelligence tools by facilitating sessions to collaborate with stakeholders about options for the solution.Provide high level input to vendor management and assist in resolving any disputes.

-Proactively deal with client queries within the agreed turn-around times to resolve Business Intelligence queries.

– Grade 12/Matric

– BSc in Information Technology or Computer Science

– 1 year plus experience in SQL

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