Walk In Centre Supervisor

Posted in on November 26, 2015

Job Type

Full Time

Location

Cape Town

Description :

Company MultiChoice
Location – Country South Africa
Location – Province Western Cape
Location – Town / City Cape Town
Job Type Permanent
Equity Status African, Coloured and Indian candidates
Number of Positions 1
Special Requirements
Context (External and internal factors which influence the work environment, taking future conditions and strategic requirements into account)

• Dynamic ever changing environment
• Leading edge technology
• Multicultural environment
• Multiskilled
• Implementation of principles of Labour Relations Act
• Performance Management
• Business processes

Customers (Internal and external individuals or groups to whom products, services, programs and information must be provided)
• Contact centre
• Subscribers
• Managers
• Supervisors
• Affiliated departments
• Customer Liaison
Outputs • Manage cash and banking
• Maintain and achieve customer service level
• Coach and evaluate staff
• Adhere to departmental policies and procedures
• Resolve queries/complaints
• Manage staff productivity and quality
• Plan resources and prioritize tasks
• Manage departmental information and administration
• Recruit staff
• Maintain communication with staff and managers
• Identify developmental needs
• Participate in projects
• Adhoc project
Education & Experience • Matric is essential
• 3 years customer service experience
• Stand-in supervisor, Team Leader, Second in Charge and/ or coaching for at least 6 months
For Internal Staff
• Performance
• Disciplinary record
Competencies Skills
• Coaching
• Written and Verbal communication
• Computer
• Problem solving and decision making
• Information sharing
• Drive results
• Planning and Organising
• Attention to detail
• Team building
• Interpersonal skills
• Influencing skills
• Trend skills
• Numeracy skills
• Motivating

Personal Qualities
• Flexibility
• Initiative
• Perseverance
• Empathy
• Service Orientation
• Resilience
• Leadership
• Self insight/awareness
• Energy

Personal Qualities
• Flexibility
• Initiative
• Perseverance
• Empathy
• Service Orientation
• Resilience
• Leadership
• Self insight/awareness
• Energy

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